Last Updated: 23/05/2023
This Privacy Policy governs the manner in which Sophy Leicester collects, uses, maintains, and discloses information collected from users (referred to as “you” or “users”) of the Sophy Leicester website at https://sophyleicester.co.uk/ (referred to as the “Website”).
- Personal Information Collection
We may collect personal information from users in various ways when they interact with our Website. This includes, but is not limited to, the following instances:
– When users make reservations: We collect personal information such as names, email addresses, mailing addresses, and phone numbers to process and manage reservations effectively.
– When users contact us: If you reach out to us through the reservation or contact forms on our Website, we may collect personal information such as your name, email address, and any other information you choose to provide to us in your message.
The personal information we collect is necessary to provide you with the requested services, improve your experience, and communicate with you effectively.
- Legal Basis for Data Processing
By using our Website and providing your personal information, we rely on your explicit consent as the legal basis for collecting, using, and processing your information as described in this Privacy Policy. When you access our Website, you will be presented with a pop-up on the screen that explains our data practices and asks for your consent to proceed.
By acknowledging and consenting to this Privacy Policy via the pop-up, you confirm that you have read and understood the information provided and agree to the collection, use, and processing of your personal information in accordance with this Privacy Policy.
Please note that you have the right to withdraw your consent at any time. If you wish to do so or have any questions about the legal basis for data processing, please contact us using the information provided in the “Contact Information” section below.
- Use of Information
We may use the personal information we collect for the following purposes:
Processing Reservations: We utilize the collected personal information to process reservations made by users and to communicate with them regarding their bookings. This enables us to provide efficient and effective services.
Communication: We may periodically send emails to users to provide information about our bar, upcoming events, promotions, or other related information that we believe may be of interest. You have the option to unsubscribe from these communications at any time by following the instructions provided in the email or by contacting us using the information provided in the “Contact Information” section below.
Analytics and Improvements: We analyze user trends and behaviours on our Website to gain insights and improve our services and website functionality. This includes aggregating and anonymizing data for statistical purposes.
Please note that we will only use your personal information for the purposes mentioned above and as permitted or required by law. We will not use your personal information for any other unrelated purpose without obtaining your prior consent.
- Third-Party Sharing
We may share certain user information with trusted third-party service providers to assist us in operating our business and providing services to you. These third-party service providers include, but are not limited to, the following:
Google Analytics: We utilize Google Analytics to track website analytics and gain insights into user behaviour, which helps us improve our services and enhance the user experience.
Facebook Pixel: We use Facebook Pixel to track the effectiveness of our Facebook advertising campaigns and to customize the ads we display to users who have visited our Website.
Snapchat Pixel: We employ Snapchat Pixel to measure the performance of our Snapchat advertising campaigns and to optimize our marketing efforts on the Snapchat platform.
TikTok Pixel: We utilize TikTok Pixel to track the performance of our TikTok advertising campaigns and to improve our marketing efforts on the TikTok platform.
In addition to the above-mentioned third-party service providers, we may also engage other trusted third parties to provide specific services on our behalf. These third parties may include payment processors, email service providers, or other service providers who assist us in delivering our services and improving our operations.
Please note that these third-party service providers have their own privacy policies that govern the collection, use, and disclosure of your information. We recommend reviewing their respective privacy policies to understand how they handle your data.
We take reasonable steps to ensure that these third-party service providers are obligated to protect your information and comply with applicable data protection laws. However, we do not have direct control over the policies and practices of these third-party providers. Therefore, we cannot be held responsible for their actions or omissions. We encourage you to read the privacy policies of these third parties before engaging with them or using their services.
- Data Retention
We will retain your personal information for a period of 12 months or as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
The retention period is determined based on the need to retain the information to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, we will securely delete or anonymize your personal information in a manner that is consistent with applicable laws and regulations.
Please note that even if your personal information is deleted or anonymized, it may continue to exist in backup copies or other archival forms for legal, regulatory, or legitimate business purposes.
- Data Security
We are committed to ensuring the security of your personal information. To protect your data from unauthorized access, alteration, disclosure, or destruction, we have implemented appropriate technical and organizational measures. These measures are designed to safeguard the confidentiality, integrity, and availability of your personal information.
Our security measures include:
Encryption: We employ industry-standard encryption techniques to protect your personal information during transmission.
Secure Storage: We store your personal information in secure environments with access restricted to authorized personnel only.
Access Controls: We have implemented access controls to ensure that only authorized individuals can access your personal information.
Regular Audits: We conduct regular security audits to assess the effectiveness of our security measures and identify any vulnerabilities.
Despite our best efforts, please be aware that no method of transmission or storage over the Internet is completely secure. Therefore, we cannot guarantee the absolute security of your personal information. If you have any concerns about the security of your data, please contact us using the information provided in the “Contact Information” section below.
- Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your user experience and collect information about how you interact with our site. Cookies are small text files that are placed on your device when you visit our Website. These cookies allow us to recognize your device and gather information such as your browser type, IP address, and browsing behaviour.
We use cookies for various purposes, including:
Enhancing functionality: Cookies enable certain features and functionalities on our Website, providing you with a smoother and more personalized experience.
Analyzing usage: We utilize cookies to analyze how users navigate and interact with our Website, helping us improve our services, content, and user interface.
Marketing and advertising: Cookies may be used to deliver targeted advertisements and promotions based on your interests and browsing behaviour.
By using our Website, you consent to the use of cookies and tracking technologies as described in our Cookie Policy. You have the option to manage your cookie preferences or disable cookies altogether through your browser settings. Please note that disabling cookies may impact your ability to fully utilize certain features of our Website.
For more detailed information about the types of cookies we use and how we use them, please refer to our separate Cookie Policy.
- User Rights
As a user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights. You have the right to:
Access: You have the right to request access to the personal information we hold about you. This includes obtaining information about the purposes of the processing, the categories of personal information involved, and the recipients or categories of recipients to whom the personal information has been or will be disclosed.
Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or update of your information.
Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.
To exercise any of these rights or if you have any privacy-related concerns or questions, please contact us using the contact information provided below. We will respond to your request or inquiry in a timely and appropriate manner, in accordance with applicable data protection laws.
Please note that there may be situations where we are unable to fulfil your request, such as when retaining your personal information is required or permitted by law. However, we will inform you of any such limitations when responding to your request.
- Children’s Privacy
Our services and website are not directed towards individuals under the age of 18. We do not knowingly collect personal information from individuals underage. If you are a parent or guardian and believe that your child has provided personal information on our Website, please contact us immediately. We will take prompt steps to remove such information from our records.
We encourage parents and guardians to monitor their children’s online activities and to help enforce our Privacy Policy by instructing their children never to provide personal information without parental consent.
If we become aware that we have inadvertently collected personal information from individuals under the age of 18 without proper consent, we will promptly take steps to delete such information from our records.
- Jurisdiction and Applicable Laws
This Privacy Policy is governed by and shall be construed in accordance with the laws of the United Kingdom, including the General Data Protection Regulation (GDPR) and any other applicable data protection laws.
By accessing or using our Website, you agree that any dispute or claim arising out of or in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts located in the United Kingdom.
- Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes to this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically for any changes. By continuing to access or use our Website after any modifications to this Privacy Policy, you acknowledge and accept the updated Privacy Policy.
It is your responsibility to regularly check this Privacy Policy and remain informed about its content. If you disagree with any updates to this Privacy Policy, you should discontinue the use of our Website.
- Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Sophy Leicester
8-10 King St,
Leicester LE1 6RJ
Email: info@sophyleicester.co.uk
Phone: 07563 383296
